Privacy Policy

At Ten8, Inc. (“Ten8,” “we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it, how it may be shared, and the choices you have.

We comply with applicable data protection and privacy laws in the United States, the European Union, and other regions where we operate.

1.  Information We Collect

We collect the following types of information:

Personal Information: Name, email address used for authentication and access to the extension’s functionality.
Account Data: Saved loads, templates, and your preferences stored to improve your experience.
Communication Data: When you send emails via the extension or when you submit feedback through the extension.
Usage Data: We collect technical information about how you interact with the extension (e.g., feature usage, error logs) to help improve performance and user experience.
Network Metadata (Limited): This may include non-sensitive metadata such as request URLs, status codes, and response times. We collect this information solely to ensure the extension functions correctly, troubleshoot issues, and enhance security.
Browser Context (Minimal): We may collect basic browser tab information (e.g., active tab ID, tab switching events) only as necessary to provide core functionality. We do not collect the content of your tabs or browsing history.

We do not collect payment information or share data with advertisers.

2. How We Use Your Information

We use the information we collect to:

Authenticate your account through secure Google OAuth authorization.
Use your name and email to support communication features and account identification.
Provide, maintain, and improve the extension’s functionality.
Personalize your experience (e.g., saved loads, templates, and preferences).
Communicate with you about support requests and important product updates.
Protect against fraud, abuse, or technical issues.
Comply with applicable laws.

We do not sell your personal data.

3. Limited Use Commitment

We access and use Google user data only to provide the features of this extension. We do not use or transfer Google data for advertising, marketing, or unrelated purposes. We do not allow humans to read your data, except with your consent, for security, or to comply with the law. We comply with Google’s API Services User Data Policy, including the Limited Use requirements.

4. Sharing Your Information

We may share your information only in the following cases:

With service providers who help us operate the extension, such as hosting providers, analytics services, and error logging tools.
With Google OAuth services when you use the extension to authenticate or send emails.
For legal or compliance reasons if required by law.

We do not sell, rent, or share your personal information with advertisers or marketers.

All third parties are only authorized to use your information to provide services to us.

5. Your Rights

Depending on where you live, you may have rights to:

Access, update, or delete your personal information.
Request a copy of your data.
Control your communication preferences.

You may revoke the extension’s access to your Google data at any time in your Google Account settings.

6. Cookies & Tracking

We use cookies and similar technologies for:

Essential Functions: Secure authentication, session management, and user preferences
Analytics: Understand usage patterns to enhance user experience

Privacy Commitment:

We do not use cookies for advertising, marketing, or cross-site tracking.
You can disable cookies through your browser settings (may affect functionality).

7. Data Security

We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Encryption & Connections:

Secure HTTPS connections with TLS 1.3 encryption for all data transmission.
Encryption to secure data at rest in our databases.

Infrastructure Security:

Private cloud networks with restricted access.
Bastion hosts with multi-factor authentication.
Network segmentation and firewall protection.
DDoS protection.

8. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services, operational needs, or legal requirements.

The latest version will always be available on our website.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Ten8, Inc.
Email: hello@ten8.ai