Fura Freight · Check calls
Full tracking coverage across every load in transit
Background
fura.com ↗Fura Freight is a fast-growing freight brokerage managing hundreds of active loads at any given time across dry van, reefer, and flatbed. As volume grew, their tracking operations struggled to keep up. Check calls were being missed, GPS issues went unresolved, and operators were spending their day on reactive firefighting instead of proactive coverage.
They needed a way to scale tracking quality without scaling headcount.
That is when Fura partnered with Ten8.
Challenges
Inconsistent tracking coverage
With a previous check-call provider, Fura was only reaching 79% tracking coverage. Every gap was a blind spot: a load that could arrive late, damaged, or disputed with no record of what happened.
375 loads missing tracking updates
Tracking updates were slipping through. Operators had no reliable system to catch every missing touchpoint, and coverage depended too much on individual attention.
No structured escalation process
GPS loss, temperature deviations, driver non-response: each issue was handled differently depending on who was on shift. No repeatable process, no visibility into resolution rates.
Tracking coverage transformed at scale
You get the outcome. Here's how we get you there:
Solution
Ten8 deployed its tracking operations system across Fura's workflow: an AI voice agent for inbound carrier calls, paired with triggered issue detection and a structured operator workflow, all within the tools the team already used.
AI voice agent for inbound carrier calls
Ten8's voice agent picked up every inbound carrier call, ran the check-call script, and pushed the status update straight into the load record. Coverage stopped being a headcount problem.
Triggered issue detection and structured operator workflow
When GPS dropped past the threshold, Ten8 caught it, opened a P0 task with an owner, and pushed it to the right desk on Telegram. From there, operators ran the same contact sequence on every load — dispatcher first, then driver, then team lead if needed. Same path, every time, no missed alerts.
Reefer and temperature-sensitive load monitoring
For cold chain loads, drivers captured temperature proof at each checkpoint. Ten8 logged every submission and built a complete delivery record before the load arrived. Disputes prevented before they started.
One-screen operator dashboard
Operators worked from a single view: all loads, all issues, all tasks. No tab switching, no missed alerts. AI surfaced the problems; operators resolved them. Under 5-minute SLA on every response.
Live load visibility
Every active load on one live map. Operators saw every truck, every route, every status update in real time. No tab switching, no stale data. The same view shared with brokers, dispatchers, and clients on demand.
Ten8 fully replaced our previous check-call provider. We went from inconsistent coverage to a 100% answer rate across all inbound calls. Every check call captured, every status update logged, zero missed touchpoints, with no added overhead on our side.
Jeff Dangelo
CEO at Fura
For a brokerage managing hundreds of active loads at any given time, tracking quality is the difference between proactive operations and constant firefighting. Ten8 gave Fura complete check-call coverage, structured escalation, and full visibility across all tracked loads.
